How we handle your information

Information you give us

Project requests. When you submit the request-a-quote form we store what you enter: your name, email, and optional phone number; business name, current website, and industry; the service you're interested in; your goals, desired features, required pages, budget range, timeframe, and decision-maker status; whether content is ready and whether you're interested in a care plan or additional systems; how you heard about us; any notes you add; and your confirmation that we may reply.

We use this to create or update a contact and company record and a lead record in our internal sales system so we can review and follow up on your request.

Emails and calls. If you email or call us, we receive whatever you choose to share, along with your email address or phone number.

Client portal. If you are invited to the client portal, we store your account email and profile details, and the project information created while we work together — such as messages, questions and answers, uploaded files, approvals and change requests (recorded with the user and time), action items, and an activity history.

Information collected automatically

• Campaign source. When you arrive at the site, we note first-touch campaign details from the link you followed (such as source, medium, and campaign name), the page you landed on, and the referring website's domain. This is kept in your browser for the visit and saved with your request if you submit one. We do not store full referring URLs or query strings.
• Spam protection. To limit automated or repeated submissions, we compute a one-way code from your network address and browser type when you submit a request, and use it to rate-limit submissions. Your raw network address and browser details are not saved with the request.
• Sign-in. The client portal keeps your sign-in session and selected workspace in your browser's storage so you stay signed in, and may store a small preference for the portal layout.
• Standard request data. Like most websites, our hosting and font providers receive standard technical information (such as network address and browser type) when pages load, and our hosting provider may keep server logs and aggregate traffic statistics as part of operating the service.

We have not added advertising pixels or third-party analytics scripts to this website.

How we use information

• To reply to your inquiry and recommend a next step.
• To prepare proposals and, if you become a client, to plan and deliver your project.
• To run the client portal: messages, files, approvals, and project status.
• To keep business records, including invoices and project history.
• To protect the website and form from spam and misuse.
• To understand which channels bring us inquiries.

Service providers

We rely on a small number of providers to operate the website and portal:

• Website hosting — serves the website and portal.
• Database, sign-in, and file storage — stores quote requests, accounts, and project records. Portal files are kept in private storage and shared through short-lived links.
• Business email — receives and sends our email correspondence.
• Font hosting — delivers the typeface used on our pages.

If we turn on automated email notifications, an email delivery provider will process the recipient address and message content to send them. Projects may also involve services you choose with us — such as domain registrars, hosting, or other tools — which handle information under their own terms.

How long we keep it

We keep information for as long as it's needed for the purposes above: to respond to your request, deliver and support your project, and maintain accurate business, tax, and accounting records. Leads that don't move forward may be archived, and we'll review deletion requests as described below.

Your requests

To ask what information we hold about you, or to request a correction or deletion, email connectwithus@lumensitesco.com. We may need to confirm your identity first, and some records may need to be kept where they are required for business or legal purposes.

Security

We use account permissions and private file storage to restrict access to project information. No system is perfectly secure; contact us if you notice a concern.

Children

This website and our services are intended for businesses and are not directed to children.

Changes and contact

We'll update this notice when our practices change and revise the date above. Questions? Email connectwithus@lumensitesco.com or visit our contact page. See also our Terms.