Terms
Website terms
Last revised October 26, 2026 · Pending owner review. Not a substitute for a signed project agreement.
These terms cover use of the Lumen Sites website and client portal. Project work is governed by a separate written agreement or proposal that you sign. If these terms and a signed agreement differ, the signed agreement controls. These terms are not a substitute for that agreement.
Website information
Content on this website — including services, package descriptions, timelines, and prices — is general information. Package prices are starting rates for the described scope; final pricing, availability, and timelines are confirmed in writing after we review your project. Information may change without notice.
Submitting a quote request or contacting us does not create a project agreement or an obligation for either side.
Written scope
Each project is defined in writing before work begins: deliverables, pages or features, revision allowance, client responsibilities, target dates, and price. Work not listed in the written scope is not included.
Changes and revisions
Revisions are provided within the allowance stated in your agreement. Requests outside the agreed scope are handled through a written change request that describes the effect on price and timeline, and work begins only after you approve it.
Your content and responsibilities
You're responsible for the accuracy of the content, images, and information you provide, and for having the right to use them. Timelines depend on receiving content, feedback, approvals, and access when needed.
Third-party services
Projects often rely on services from other companies, such as domain registrars, hosting, email, payment processors, fonts, stock media, plugins, and integrations. These are governed by their providers' own terms, pricing, and availability, which we don't control. Their fees may be billed separately unless your agreement says otherwise.
Ownership, licensing, and handoff
What you own, what is licensed to you, and when rights transfer are set out in your signed agreement, along with how accounts, credentials, and files are handed off. Third-party components remain subject to their own licenses, and some tools are subscriptions rather than owned assets.
Delivery and launch
Launch is scheduled according to your agreement and the review and approval steps it describes. For redesigns and migrations we plan and test redirects and the cutover carefully; search visibility can still fluctuate after any site change and isn't guaranteed.
Payments, cancellation, and renewals
Deposits, milestone and final payments, care-plan billing cadence, and cancellation and renewal terms are confirmed in writing before work begins or before you're enrolled in a care plan. No payment is collected through the pricing pages or the quote form.
Client portal
Portal access is by invitation. Please keep your sign-in details private and let us know if you think your account has been accessed by someone else. We may suspend access to protect the portal or other clients.
Links and selected work
This website links to other websites, including organizations featured in our selected work. Those sites are operated by their owners, and a listing does not imply their endorsement.
Contact
Questions about these terms? Email connectwithus@lumensitesco.com or visit our contact page. See also our Privacy Notice.